Returns, exchanges and complaints

Žao nam je što imate poteškoća s kupljenim proizvodom.
Proizvod možete vratiti i dobiti povrat novca, zamijeniti za drugi proizvod ili reklamirati u slučaju da je oštećen ili neispravan.

If you wish to return or exchange a product, please contact us by email at [email protected], after which we will guide you through the further procedure. For a quick unilateral contract cancellation, please visit this page.

If you wish to file a complaint regarding a damaged or defective product, please fill out the form below.

We kindly ask you to fill in the requested information as accurately as possible and to ensure that the photographs taken are clear, so that we can process your request as quickly as possible. Filling out this form takes 2–3 minutes and allows us to significantly speed up the entire procedure.

Error: Contact form not found.

Our team will review the complaint and get back to you as soon as possible with a proposed solution. We understand that you need the products and we treat submitted complaints as a priority.

Thank you for your understanding and patience!

For any additional questions, help and support, you can contact us at [email protected] or at the contact number +385 1 48 22 132.

VAŽNO: Kako biste bili sigurni da će Vaš mail stići do nas, molimo Vas da putem direktne e-mail pošte ne šaljete datoteke veće od 20 MB.
Ukoliko imate reklamaciju, sve fotografije ili videozapise problema s proizvodom bez ograničenja možete priložiti kroz obrazac gore.
Ako ipak nemate reklamaciju, a imate potrebu poslati veće datoteke, preporučujemo korištenje servisa poput WeTransfera, Jumbo maila, Google Drivea ili slanje poveznice za preuzimanje.