Pomembno varnostno obvestilo: iCandy Peach 7 voziček

We would like to inform you that iCandy, as part of its regular and rigorous quality checks, has identified a potential safety issue affecting a small number of iCandy Peach 7 strollers.

In rare cases, the folding joint on the stroller frame may loosen over time on one or both sides, which may pose a minor risk of injury. The safety of your children is our absolute priority, so we are addressing this issue with the utmost seriousness and taking measures to resolve it.

Pomembno: Ni vam treba prenehati uporabljati svojega vozička Peach 7, če ta prestane preprosto vizualno preverjanje, opisano v nadaljevanju.

Kaj je treba storiti?

1. Vizualni pregled

Before and after each use, check both folding joints on the frame and look for any visible gap or separation of the plastic parts (as shown in the picture).

2. Kontaktirajte nas, če opazite težavo

Če opazite režo, kot je prikazana na drugi sliki, priporočamo, da prenehate uporabljati voziček in se obrnete na našo ekipo za podporo uporabnikom na [email protected] ali prek obrazca za prijavo reklamacij. Da Vam lahko čim hitreje pomagamo, pripravite naslednje podatke:

• Date of purchase
• Serial number
• Batch number

You can find this information in one of the following places:

• On the basket crossbar of the stroller
• On the bottom of the newborn basket
• On the back of the seat (behind the zippered pocket)
• On the outer box of the product (next to the barcode)

We know how much you rely on your iCandy stroller, and the safety of your family is extremely important to us. We are proud of our reputation for safety and quality, and we will continue to do everything we can to maintain it.

Thank you for your trust.

Pogosto zastavljena vprašanja

Here we have highlighted the most important questions and answers to provide you with all the necessary information.

O kakšnem problemu točno gre?

On a small number of iCandy Peach 7 strollers (fewer than 1% sold), the folding joint on the frame can loosen over time and detach, on one or both sides of the frame. This can occur due to a combination of factors such as vibrations and impacts during regular use.

Je li moj otrok varen? Kolikšno je dejansko tveganje?

Yes, your child is safe if you follow the visual inspection instructions. The risk of injury is very small, and the likelihood of complete joint separation is extremely low. Nevertheless, by performing a preventive check before each use, you ensure complete safety.

Kako lahko vem, ali je ravno moj voziček prizadet? Ali je težava povezana z določeno serijsko številko?

The problem is not linked to a specific batch or serial number. That is why it is important for all iCandy Peach 7 stroller owners to occasionally perform a quick visual check, regardless of the date of purchase.

Kaj moram storiti, če opazim razmik na sklepu?

Če opazite kakršno koli režo, prenehajte uporabljati voziček in se obrnite na našo ekipo za podporo uporabnikom na [email protected] ali prek obrazca za prijavo reklamacij z zgoraj navedenimi podatki o izdelku. Poskrbeli bomo za popravilo, da boste lahko varno nadaljevali z uporabo svojega vozička.

Ali so tudi drugi modeli iCandy prizadeti s to težavo?

No. This problem is specific exclusively to the iCandy Peach 7 model.