Terms of use

Content:

  1. GENERAL INFORMATION
  2. BATHER
  3. INTERNET SHOP
  4. PRICES
  5. PICTURES AND PRODUCT INFORMATION
  6. ORDER
  7. METHOD OF PAYMENT
  8. DELIVERY
  9. RIGHT TO TERMINATION OF THE SALE AGREEMENT
  10. COMPLAINTS
  11. WARRANTY AND SERVICE
  1. GENERAL INFORMATION

Mikroedra doo, for trade and services

Address: Radnička cesta 34a, 10000 Zagreb

Info phone: +385 14822 132

*Call price and billing unit for calls is charged at the price of calls to fixed networks of the Customer’s telecommunications operator

OIB: 05257771514

MB: 02563797

Tax number: HR05257771514

Mail address: [email protected]

IBAN Zagrebačka banka: HR3123600001102104985

Persons authorized for representation: Luka Mihaljević, Neda Zubović Mihaljević

The Terms of Use prescribe the conditions and rules for Customers and refer to the use of all Internet pages managed and owned by Mikroedra doo. By using the Website, Customers declare that they agree with these General Terms and Conditions and agree to use the Website in accordance with them. The customer is personally responsible for protecting the confidentiality of passwords, in places where they exist as such. The customer is aware of the fact that there are sometimes service interruptions, or events that are beyond the control of the company Mikroedra doo (hereinafter referred to as “Mikroedra”) and accepts that the company Mikroedra is not responsible for any data loss that may occur during the transfer of information on the Internet. The customer agrees and accepts that access to the Website may sometimes be interrupted, temporarily unavailable or disabled.

The company Mikroedra reserves the right at any time to modify or terminate any segment of the business, including, without limitation, the content, time of availability, as well as the equipment required to access or use the pages. Mikroedra may stop sending any part of information, or any type of information, may change or terminate any method of data transmission, and may change data transmission speeds, as well as any of their other characteristics. The company Mikroedra reserves the right at any time, and without prior notice, if it deems it necessary, to cancel or modify any of the General Terms and Conditions of Business and Use and/or the Privacy Statement stated here. Continuation of the use of the Internet pages even after the publication on the Internet of the new changed General terms and conditions of business and use, or the Privacy Statement, implies that the Customer accepts the changes.

All mutual communication and interaction that takes place through these Internet pages must be in accordance with these General Terms and Conditions of Business and Use. Users may not publish or transmit through these Internet pages any material that threatens, or in any way violates the rights of others, any material that by its nature is illegal, threatening, offensive, that violates or endangers privacy, that incites illegal activities , or otherwise violates any regulation and which, without the express, prior, written approval of Mikroedra, contains advertising or offers of any products and services. The End Customer may not use this Website to advertise or carry out any commercial, religious, political, or non-commercial promotion.

The customer confirms that all discussions, ratings, comments and private messages published on the Internet pages managed and owned by the company Mikroedra doo and social networking sites are of a public and not private nature, and that therefore employees of the company Mikroedra can monitor the described communications of the customer without their knowledge and explicit permission. Mikroedra may terminate the business relationship with any of its Customers at any time. Mikroedra reserves the right to immediately terminate any customer’s passwords or user accounts in the event of any customer behavior that Mikroedra, at its discretion, considers unacceptable, as well as in any case of non-compliance with the General Terms and Conditions of Business and Use by the Customer.

The customer is obliged to check the valid Terms and Conditions before each purchase. These Terms are available at all times to users of the services in such a way that they are enabled to save, reuse and reproduce them. These Terms and Conditions are considered an integral part of every Purchase Agreement concluded between the Merchant and the Buyer through the Internet store.

  1. BATHER

A product buyer is any natural person who buys products via the Internet store in the manner regulated by these General Terms and Conditions, i.e. Who chooses at least one product, puts it in the cart, and pays with a Maestro, Mastercard and Visa card or through the Keks Pay application.

The customer can only be an adult and capable of doing business. Contracts can be concluded in the name and on behalf of minors and persons completely incapable of business by their legal representatives or guardians. Persons with partial business capacity can conclude a contract only with the consent of their legal representative or guardian. The Merchant bears no responsibility for actions contrary to this provision.

  1. INTERNET SHOP

The online store is open every day, 24 hours a day. We reserve the right to stop the sale of some or all products for a specified or indefinite period of time or to limit or completely disable access to the online store pages for a specified or indefinite period of time. We have the option of canceling the order if there are obvious mistakes in the online store (e.g. a visibly wrong price).

  1. PRICES

Prices are expressed in euros (EUR), include VAT and are valid only at the time of online purchase.

The merchant is obliged to highlight the price he applies during the sale and the lowest price he applied for the same goods during the period of 30 days before conducting the special form of sale.

  1. PICTURES AND PRODUCT INFORMATION

Images and descriptions do not necessarily have to be identical to the product. The seller reserves the right to make mistakes in the product description and images.

Deviations in surface, color and/or shape that are common in the market remain reserved. The usual deviations for textiles (e.g. decoration and material of the product) are also reserved, as well as minor deviations in performance compared to the material samples, especially in relation to the color tone, because the samples or models are shown to the customer only for the purpose of information and approximate determining the characteristics of the goods, without guaranteeing equality.

  1. ORDER

Before concluding a contract at a distance or outside his business premises, the trader should inform the consumer of everything he needs to make an informed purchase decision.

At the time of purchase, the Customer will be offered acceptance of these General Terms of Use, the acceptance of which is a prerequisite for using the services of any of the websites owned and managed by Mikroedra. Products that the Customer wants to buy on one of the websites managed and/or owned by Mikroedra are added to the shopping cart. The customer has the opportunity to review the selected products at any time. Confirmation of product selection from the basket is done by clicking on “Payment”. After that, you need to choose the delivery address for delivery and the payment method. By clicking on the “Order” button, you complete your order. Subsequent issuance of R1 invoices is not possible.

After receiving the order, the customer receives a notification from our website by e-mail that the order has been received. This process is the same and valid for all websites owned and/or managed by Mikroedra. The sales contract between the websites, which are owned and/or managed by Mikroedra, and the customer is concluded at the moment when the customer receives an e-mail confirming the order.

  1. METHOD OF PAYMENT

One-time payment is possible with Maestro, Mastercard and Visa cards and through the Keks Pay application. Payment is made through the myPOS system, which provides complete data protection and security during monetary transactions via the Internet.

  1. DELIVERY

Delivery is carried out via the delivery service. Personal pickup is not possible. Delivery is made in EU countries where Mikroedra is a distributor. The amount of delivery depends on the country and location of delivery, but it is always fixed for each country individually and this amount is not affected by the quantity of products purchased and the amount of the order. The delivery time is from 2 to 6 working days (depending on the country and location of delivery) from the moment the shipment is handed over for delivery. The deadline for delivery begins after receipt of payment on the giro account, i.e. after credit card authorization is approved. Saturdays, Sundays, holidays and non-working days are not included in the delivery time.

  1. THE RIGHT TO UNILATERAL TERMINATION OF THE SALE AGREEMENT

According to the Ordinance on the content and form of notices on the consumer’s right to unilaterally terminate contracts concluded at a distance and contracts concluded outside business premises, the following provisions apply:

9.1. Računanje roka za jednostrani raskid ugovora

The deadline for unilateral termination is 14 days from the day when the goods that are the subject of the contract were handed over to you or to a third party designated by you, who is not the carrier. In order to be able to exercise the right to unilaterally terminate this Agreement, you must notify us of your decision to unilaterally terminate the Agreement before the expiration of the term by an unequivocal statement sent by post or email, in which you will state your name and surname, address, telephone number or email address. mail, and you can also use the attached sample form for unilateral termination of the contract, which you can download from this link.

9.2 Termination of the contract due to failure to fulfill the contract within the deadline

The consumer has the right to terminate the contract without first allowing a subsequent deadline for fulfillment, if it follows from the circumstances of the case that the merchant will not be able to fulfill the contract even in the subsequent deadline.

SAMPLE OF UNILATERAL TERMINATION FORM

  1. Name, surname and address of the consumer ____________________
  2. Receives [here the merchant enters his name and address, and telephone number, e-mail address or fax number]:
  3. I _____________________ hereby declare that I unilaterally terminate the Agreement for the sale of the following goods/for the provision of the following service (select)_________________, ordered/received on ______________________

– the consumer’s signature (only if this form is filled out on paper),

– the date.

9.3. Povrat uplaćenog iznosa

We will refund the money within a maximum of 7 days from the day of receipt of the returned goods.

9.4. Povrat robe

It is considered that you have fulfilled your obligation on time if you send or hand over the goods to us, or to the person we are authorized to receive the goods, before the expiry of the aforementioned period.

9.5. Troškovi povrata robe

You must bear the direct costs of returning the goods yourself.

9.6. Odgovornost potrošača za umanjenje vrijednosti robe

“You are responsible for any decrease in the value of the goods that is the result of handling the goods, except for that which was necessary to determine the nature, characteristics and functionality of the goods.”

9.7. Isključenje prava na jednostrani raskid ugovora

According to Article 79 of the Consumer Protection Act, the consumer does not have the right to unilaterally terminate the contract if:

  1. the service contract was fully fulfilled by the trader, and fulfillment began with the explicit prior consent of the consumer and with his confirmation that he is aware of the fact that he will lose the right to unilaterally terminate the contract from this section if the service is fully fulfilled.
  2. the subject of the contract is sealed goods that are not suitable for return due to health or hygiene reasons, if they were unsealed after delivery
  3. the subject of the contract is goods which, due to their nature, are inseparably mixed with other things after delivery
  1. COMPLAINTS

The merchant is responsible for material defects of the items he sells on his website in accordance with positive regulations, in particular the Law on Obligations of the Republic of Croatia and the Law on Consumer Protection.

The ordered products are packed so that they are not damaged during normal handling. The buyer is obliged to inspect the received goods in the usual way when taking them over. The buyer is obliged to inform the trader about possible missing quantities of goods or wrongly delivered goods within 14 working days from the day of receipt of the goods, with accurate information about the missing goods or wrongly delivered goods. Otherwise, it is considered that the ordered goods, in the ordered quantity, have been delivered. The buyer can notify the merchant via e-mail, online communication means or the phone number specified at the very beginning of the Terms of Business in the webshop. The trader undertakes to respond to the consumer’s complaint within 15 days from the day of receipt of the complaint, clearly stating whether he accepts the validity of the consumer’s complaint.

If you do not receive or refuse to receive the products you ordered from the merchant without a valid reason, the merchant reserves the right to demand reimbursement of the incurred costs. The seller is responsible for the material defects of the things that he had at the time of the transfer of risk to the buyer, regardless of whether he was aware of this. A defect that appeared within one year from the date of purchase of the product is considered to have existed at the time of purchase – unless the seller proves otherwise or the contrary arises from the nature of the matter or the nature of the defect. The rights of the buyer who timely informed the seller about the existence of the defect are extinguished after the expiration of two years, counting from the date of sending the notification to the seller, unless the buyer was prevented from realizing them due to the seller’s fraud.

  1. WARRANTY AND SERVICE

The conditions related to the warranty and service of products sold through the merchant’s web shop are in accordance with the Law on Obligations. When the seller has handed over to the buyer a guarantee (warranty) certificate by which the manufacturer guarantees the correctness of the item during a certain period of time, counting from its handover to the buyer, the buyer can, if the item is not correct, demand both the seller and the manufacturer to repair the item within a reasonable time or if he does not do that to hand over to him a thing that is right in its stead. These rules do not exclude the application of the rules on the seller’s liability for product defects. Due to the defectiveness of the item, the buyer can demand from the seller or from the manufacturer a repair during the warranty period, regardless of when the defect appeared. The buyer of the product, if it can be repaired, does not have the right to choose whether he wants a replacement product or a repair of the product. The seller, i.e. the manufacturer, is obliged at his own expense to transport the thing to the place where it needs to be repaired or replaced, and to return the repaired or replaced thing to the buyer. During this time, the seller or manufacturer bears the risk of destruction or damage to the item. The merchant undertakes to carry out the repair within a reasonable time in accordance with the Obligations Act. For the procedure of expert examination of goods that the buyer complains about due to defects, the trader pays only the advance, while the rest is paid when it is determined whether the error is the fault of the trader or the buyer. For product repair and maintenance services, if the value of the service is greater than EUR 66.36 (HRK 500), the retailer is obliged to provide the consumer with an offer on paper or another permanent medium with a description of the work and the necessary materials and parts for repair.

These General Terms and Conditions are in force and apply from May 27, 2022. year.

Additional notes:

1. Copyright

Our websites are protected by copyright. In particular, all copies, adaptations, translations, storage and processing by other means, including storage or processing by electronic means, are protected by copyright. In order to use a part or the whole website, it is necessary to first obtain the written consent of the company Mikroedra doo. The content and structure of the website are protected by copyright. For any reproduction of information or data, especially the use of texts or parts of texts or images, the prior written consent of Mikroedra is required. The illustrations are protected by copyright. The rights of distribution and reproduction belong to Mikroedra. Rights also apply in full when images are automatically or manually added to the archive.

2. Disclaimer for Third Party Websites

and. These websites may contain links (i.e. “hyperlinks”) to other websites edited by third parties and whose content is unknown to Mikroedra. Mikroedra only provides access to these pages, but does not assume any responsibility regarding their content. Our links to third-party websites are intended for easier navigation for the user. The statements displayed on the linked pages are not ours. We expressly distance ourselves from any content on the websites of third parties to which there are links on our website. In particular, we do not assume any responsibility for violations of legal provisions or violations of the rights of third parties that occur on these pages.
b. The owners of those pages are solely responsible for the internet pages accessed through hyperlinks on Mikroedra’s pages and for their content, as well as for the sale of the products offered there and for the processing of related orders.
c. Mikroedra assumes no responsibility for the violation of copyrights, trademarks or other intellectual property rights or personal rights that occurs on a page accessed via a hyperlink.

3. General disclaimer

Mikroedra’s liability for damage resulting from the use of this website – regardless of the legal reason, including tort – is limited to damage caused intentionally or through gross negligence. If, as a result of a breach of essential contractual obligations, mandatory liability arises for Mikroedra, the total amount of compensation claims is limited to foreseeable compensation. This does not affect Mikroedra’s liability according to the applicable regulations on product liability or according to the given guarantees. The stated limitations of liability are not valid in the case of danger to life, bodily injury or danger to a person’s health. Mikroedra strives to keep its websites free of viruses, but cannot guarantee their complete absence. Therefore, we recommend that you take the necessary virus protection measures (eg use of antivirus programs for virus detection) before downloading documents and data. Mikroedra does not guarantee that the products offered on its website are error-free and does not guarantee the availability of these products.